Lkq Auto Parts Complaints and Reviews

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  • Customers like
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  • Customers don't like
    • Customer service is very poor2
    • Customer service stalls2
    • Refused to honor warranty2

Waiting 6 weeks for a wheel to be repaired, then they sent me th wrong wheel back, a week later still being jerked around! Add comment

  • Jul 14
  • Equipment
  • Fort Myers, Florida
  • Transmission
  • 68
  • REVIEW RATING 4/5

SMILING FACES WHEN THEY ARE SELLING BUT EVERYTHING TURN NEGATIVE AND VERY DIFFICULT TO HONOR WARRANTY WHEN YOU ASKING FOR. THERE A LOT OF EXTRAORDINARY CONDITIONS THAT THEY DON'T PUT ON YOUR RECEIPT. BE CAREFUL IF YOU GET A TRANSMISSION FROM LKQ DOESN'T MATTER IF YOU ARE MECHANIC AND PERFORM THE JOB AT HOME THEY WANT MAKE YOU GOING TO ANY SHOP FOR A DIAGNOSTIC THEN THEY SEND SOMEBODY ELSE TO MAY... Read more

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They don't ever answer. I been on hold for two hours now and still can't get a hold of anybody... Add comment

  • Jul 07
  • Equipment
  • Madison, Alabama
  • 39
  • REVIEW RATING 4/5

They are some of the RUDEST people I've EVER met! They will tell u one price from one person then when u check out, the black girl wants to charge you 3TIMES that amount!! I've NEVER seen anything like it!! They are CROOKS!! WE WILL NOT BE BACK! We would've been good customers but I think I'll take my business elsewhere! They charge you just to walk thru the door! Then search you as you leave... Read more

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  • Jul 07
  • Equipment
  • Madison, Alabama
  • Lkq Auto Parts Engine Compartment
  • 22
  • REVIEW RATING 4/5

Terrible customer service, you're liable to wait an hour or more when you are ready to pay just because they act like you dont exist. They don't honor their warranty, extremely over priced, outrageous core charges, no way possible to know whats in the inventory because they won't tell you, they charge 2 dollars to "look" at what they don't have, and 2 dollars to exchange a faulty part "if"... Read more

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  • Jul 03
  • Service Centers and Customer Services
  • Kalamazoo, Michigan
  • Tires
  • 45
  • REVIEW RATING 4/5

i bout 2 tires there yesterday and they charged me for 3 i go back today for a refund and they tell me im no longer welcome there and they threw me out with out the refund i will no longer referral anyone there and i will tell people about how they treat people they run a very bad business i am contact with the bank to have it removed from my account since they dont wanna give me a refund ill... Read more

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  • May 07
  • Employees and Ex-employees
  • Redding, California
  • Employee Experience
  • 2
  • 2
  • 354
  • REVIEW RATING 5/5

YOU WANT TO KNOW ABOUT LKQ , I KNOW ABOUT LKQ WAS THERE FOR A DECADE , BUT I WAS PART OF THE GOOD OL BOY NETWORK I KISSED NO ONES BUT AND IN THE END I WAS SET UP BY 2 MANAGERS AND AN EMPLOYEE OF NORCAL , AND THIS IS NOT A PISSED OFF EX-EMPLOYEE I WAS A MANAGER WHO WAS ELITE MANAGER EVERY QTR OF 2014 , AND I DONT SPEAK OUT MY #$% I HAVE PROOF OF EVERYTHING I SAY BUT IT WAS ODD THAT NO ONE AND I... Read more

Was this review helpful? 4 3

Ordered 4 parts for toy tundra with vin # 3 parts wrong hood did fit. One out of 4. Never get parts there. Wharehouse man no english, self service. Kansas city, ks. Add comment

  • Apr 22
  • Equipment
  • Charlotte, North Carolina
  • Sensor Return
  • 182
  • REVIEW RATING 4/5

My name is Carey Sheppard, went to whitehorse rd. Greenville S.C. location to return a 11.25 sensor had my receipt they refused my refund, basically said I was steeling that the part wasn't properly marked. My response was that one of your staff marked it how is this my fault ,I also suggested they come out to my car and look that this sensor in question is visible when hood raised to prove that... Read more

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*** ***, they don't answer there phones in Buckley and if you call a half hour before close they put you on hold till they close and don't answer your call pissed me off. Add comment

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